ByNepal.com Privacy Policy

This Privacy Policy describes how ByNepal Private Limited ("we," "our," or "us"), an e-commerce website operating in Nepal, collects, uses, and discloses your personal information when you visit, use, or make a purchase from the website https://bynepal.com (the "Site").

1. Information We Collect We collect personal information you provide to us directly, such as when you create an account, place an order, subscribe to our newsletter, or contact us. The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, shipping and billing address.

• Account Information: Username, password, and other registration details.

• Transaction Information: Details about the products you purchase and payment information (e.g., credit/debit card numbers, bank account details). Note that payment information is processed by secure third-party payment gateways and we do not store this data directly on our servers.

• Communication Data: Records of your correspondence with us, including emails and customer service inquiries.

We also automatically collect certain information when you visit the Site, including:

• Device and Usage Information: Your IP address, browser type, operating system, and a record of the pages you visit on our Site.

• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies to track your Browse behavior and preferences.

2. How We Use Your Information We use the information we collect for the following purposes:

• To Process Orders: To fulfill and manage your purchases, process payments, and ship products to you.

• To Provide Services: To create and maintain your account, and to provide customer support and assistance.

• To Improve Our Site and Services: To analyze how you use the Site, understand your preferences, and improve our product offerings and user experience.

• To Communicate with You: To send you order confirmations, shipping notifications, and respond to your inquiries. With your consent, we may also send you promotional emails about new products, special offers, and other updates.

• To Ensure Security: To prevent fraud and abuse, protect the security of our Site and our users, and comply with our legal obligations.

3. Sharing Your Information We do not sell or rent your personal information to third parties. We may, however, share your information with trusted third-party service providers who assist us in operating our business and providing our services. These may include:

• Payment Processors: To securely process your payments.

• Shipping and Logistics Providers: To deliver your orders.

• Marketing and Analytics Partners: To help us analyze site usage and run our marketing campaigns.

These third parties are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, data encryption, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies We use cookies to enhance your Browse experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your web browser settings.

6. Your Rights You have the right to access, update, or delete your personal information. You can do this by logging into your account or by contacting us directly. You also have the right to object to the processing of your personal data for marketing purposes.

7. Children's Privacy Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

8. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and we encourage you to review the policy periodically.

9. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through the contact information provided on our website.

By using our website, you agree to the terms of this Privacy Policy.